Terms & Conditions

OURSPACE APP TERMS & CONDITIONS

Effective Date: August 9, 2026
Last Updated: August 9, 2026

These App Terms & Conditions (“Terms”) govern your access to and use of the OurSpace mobile application, website, related mobile services, and any content, features, communications, payment tools, or functionality made available through them — collectively, the “Platform.”

The Platform is owned and operated by OurSpace Technologies Inc. (“OurSpace,” “we,” “our,” or “us”).

By creating an account, clicking or tapping to accept these Terms, accessing the Platform, or using any Platform feature, you agree to be bound by these Terms and the policies incorporated into them.

If you do not agree, you must not access or use the Platform.

OurSpace currently operates in Alberta and Ontario. These Terms are drafted to reflect applicable consumer protection requirements in both provinces; see Section 3 (Eligibility), Section 13 (Internet Agreement Disclosure and Cancellation Rights), and Section 61 (Governing Law).

KEY TERMS AT A GLANCE

This summary is a plain-language guide to some of the most important terms below. It is provided for convenience only, is not a substitute for reading the full Terms, and does not itself create any right or obligation. If anything here conflicts with the full Terms, the full Terms govern.

  • What OurSpace is: OurSpace is a marketplace that connects people who need storage (“Renters”) with people who have space to offer (“Hosts”). OurSpace is not the storage provider, is not a warehouse, and does not take custody of your belongings. See Section 1 and Section 2;
  • What it costs: Renters pay a 9.5% service fee and a one-time $4.00 Contract-Start Fee, on top of the Host’s price. Hosts pay a matching 9.5% service fee and $4.00 Contract-Start Fee, deducted from their payout. Applicable taxes apply. See Section 15 and Section 16;
  • Cancelling a booking: Renters can cancel free of charge more than 48 hours before the booking starts. Cancelling within 48 hours of the start time is normally non-refundable for the first billing cycle. Hosts must give at least 30 days’ notice to end an active booking. See Sections 23 to 25 and Section 31;
  • Your right to cancel an online agreement: if OurSpace does not properly disclose booking details or give you a chance to review and correct errors before you pay, you have a legal right to cancel. See Section 13;
  • Liability: OurSpace’s total liability is generally capped, except for fraud, gross negligence, willful misconduct, or death or personal injury caused by OurSpace’s negligence, which are never capped. See Section 56;
  • Insurance: OurSpace does not insure stored property. Hosts and Renters should carry their own appropriate insurance. See Section 41;
  • Changes to these Terms: for material changes (like fees, cancellation rights, or liability terms), OurSpace will give you at least 14 days’ notice by email before the change applies to you. See Section 59;
  • Your consumer protection rights: nothing in these Terms takes away rights you have under Alberta’s Consumer Protection Act, Ontario’s Consumer Protection Act, 2002, or other applicable law, no matter what else these Terms say. See Section 61; and
  • Questions or disputes: contact support@ourspacetech.com or use the Resolution Centre. See Section 63.

Incorporated Agreements and Policies

These Terms expressly incorporate by reference the following documents, as applicable:

  • Refund & Cancellation Policy;
  • Host Agreement;
  • Renter Agreement;
  • Prohibited Items Policy;
  • Privacy Policy;
  • Help Centre guidance expressly identified as binding;
  • Resolution Centre procedures;
  • Community and safety rules;
  • Booking terms presented through the Platform; and
  • Any additional policy or term expressly incorporated into a booking, listing, account feature, or transaction.

By accepting these Terms, you also agree to comply with the Refund & Cancellation Policy and the other incorporated policies that apply to your use of the Platform.

The Refund & Cancellation Policy contains additional binding details concerning:

  • Initial and recurring payments;
  • Cancellation deadlines;
  • Refund eligibility;
  • Service Fee refunds;
  • Contract-Start Fee refunds;
  • Failed payments;
  • Host payouts;
  • Booking changes;
  • Renter and Host no-shows;
  • End Requests;
  • Host termination notice;
  • Pickup Verification;
  • Property left behind;
  • Payment disputes;
  • Chargebacks;
  • Resolution Centre reviews; and
  • Refund processing.

You should review the Refund & Cancellation Policy before confirming a booking.

If there is a conflict between these Terms and a role-specific agreement, booking term, or incorporated policy, the more specific provision will govern that subject matter to the extent of the conflict.

Nothing in these Terms or an incorporated policy limits a right or remedy that cannot lawfully be waived or limited, including non-waivable rights under Alberta’s Consumer Protection Act, Ontario’s Consumer Protection Act, 2002, or other applicable consumer protection legislation.

1. PURPOSE OF THE PLATFORM

OurSpace operates a digital marketplace that allows users to:

  • Create accounts;
  • Post or browse storage and parking listings;
  • Request, accept, decline, and manage bookings;
  • Communicate with other users;
  • Process payments and payouts;
  • Manage recurring bookings;
  • Complete identity, payment, or account verification;
  • Upload booking-related photographs and records;
  • Complete drop-off and Pickup Verification;
  • Submit Resolution Centre requests;
  • Access customer support; and
  • Use other marketplace features made available through the Platform.

Hosts offer and provide storage or parking spaces.

Renters decide whether to request and use those spaces.

OurSpace provides technology, marketplace, booking-administration, payment-coordination, communication, verification, support, and dispute-management services.

OurSpace does not own, rent, lease, operate, or directly provide the spaces listed by Hosts.

OurSpace does not take physical possession or custody of stored property.

OurSpace is not the:

  • Storage operator;
  • Warehouse operator;
  • Warehouseman;
  • Carrier;
  • Mover;
  • Landlord;
  • Property manager;
  • Insurer; or
  • Bailee in physical possession of stored property.

2. MARKETPLACE ROLE AND IDENTITY OF THE PARTIES

Each booking involves separate relationships and supplies.

2.1 Host’s Role

The Host is responsible for offering and providing the underlying storage or parking space.

The Host:

  • Controls the listed premises;
  • Determines whether the space is available;
  • Creates and maintains the listing;
  • Sets the base price;
  • Accepts or rejects Booking Requests;
  • Establishes lawful access arrangements;
  • Provides access;
  • Maintains the space;
  • Coordinates drop-off and retrieval;
  • Complies with applicable laws and property restrictions; and
  • Performs the central obligations associated with providing the space.
2.2 Renter’s Role

The Renter:

  • Selects a listing;
  • Requests the booking;
  • Pays the amounts shown through the Platform;
  • Delivers or arranges delivery of permitted property;
  • Complies with access and storage rules;
  • Maintains accurate contact and billing information;
  • Submits an End Request when ending a booking;
  • Removes all stored property; and
  • Completes Pickup Verification.
2.3 OurSpace’s Role

OurSpace provides marketplace and Platform services to Hosts and Renters.

OurSpace may:

  • Provide listing and search tools;
  • Facilitate communication;
  • Coordinate bookings;
  • Process initial and recurring payments;
  • Coordinate Host payouts;
  • Provide support and dispute tools;
  • Administer cancellations and refunds;
  • Apply payment, billing, booking, or payout holds;
  • Issue transaction and refund records;
  • Perform identity or fraud checks; and
  • Enforce these Terms and incorporated policies.

OurSpace does not become the supplier of the underlying storage or parking space merely because it:

  • Processes payment;
  • Collects the Host Storage Charge;
  • Deducts Service Fees;
  • Coordinates a payout;
  • Issues a receipt;
  • Processes recurring payments;
  • Administers a refund;
  • Applies a hold;
  • Assists with a dispute; or
  • Provides other marketplace services.

The Host Storage Charge is consideration for the Host’s supply of the space.

OurSpace’s revenue consists of the fees and other charges separately earned by OurSpace.

3. ELIGIBILITY

To use the Platform, you must:

  • Be at least 18 years old;
  • Be legally capable of entering into a binding contract;
  • Reside in Canada or otherwise lawfully use the Platform in Canada;
  • Provide accurate, complete, and current information;
  • Comply with these Terms and all incorporated agreements and policies;
  • Comply with applicable laws, regulations, bylaws, and property rules;
  • Satisfy verification requirements imposed by OurSpace or its service providers; and
  • Not have been previously suspended or terminated from the Platform, unless OurSpace has expressly reinstated your access.

The same account may be used to act as both a Host and a Renter.

If you use the Platform in either or both roles, you are bound by the agreements and policies applicable to each activity.

OurSpace currently operates in Alberta and Ontario. We may restrict the Platform or certain features by province, territory, city, or other geographic area. Additional regions may be added or removed at OurSpace’s discretion, with notice provided where required by law. Availability in one area does not guarantee availability in another.

Where a user is a consumer resident in a province with its own consumer protection legislation, including Alberta or Ontario, that legislation’s non-waivable protections apply to that user’s use of the Platform and transactions on it, in addition to these Terms.

4. ACCOUNT REGISTRATION AND SECURITY

You may create an account using the registration methods we make available, which may include:

  • Email and password;
  • Phone number;
  • Apple sign-in;
  • Google sign-in;
  • Facebook sign-in; or
  • Other supported authentication methods.

You agree to:

  • Provide truthful and complete registration information;
  • Keep your credentials secure and confidential;
  • Promptly update inaccurate or outdated information;
  • Be responsible for activity under your account;
  • Use only payment and identity information you are authorized to use; and
  • Notify us promptly if you believe your account has been compromised.

You must not:

  • Create an account for another person without authority;
  • Share login credentials;
  • Use another person’s account;
  • Impersonate another person or entity;
  • Misrepresent authority or affiliation;
  • Create duplicate accounts to avoid enforcement or verification; or
  • Use the Platform for fraudulent, deceptive, or unlawful purposes.

5. ACCEPTANCE, RECORDS, AND POLICY VERSIONS

OurSpace may require you to accept these Terms electronically.

Electronic acceptance may include:

  • Selecting a checkbox;
  • Tapping an acceptance button;
  • Creating an account after receiving the required disclosure;
  • Confirming a booking;
  • Completing Host or Renter onboarding; or
  • Another electronic method permitted by law.

OurSpace may record:

  • Your user ID;
  • The date and time of acceptance;
  • The version of these Terms accepted;
  • The version of each incorporated policy presented;
  • The acceptance method;
  • Relevant device or technical information; and
  • Later acceptance of updated terms.

The Terms and policies applicable to a booking may be the versions accepted or presented when the booking was confirmed, subject to later changes that lawfully apply to future billing periods or continued use.

Hosts and Renters may also be required to separately accept role-specific agreements during onboarding or before using role-specific features.

6. IDENTITY, PAYMENT, AND ACCOUNT VERIFICATION

OurSpace may require identity, payment, phone, banking, address, tax, business, or other verification before allowing a user to:

  • Create or publish a listing;
  • Request a booking;
  • Accept a booking;
  • Confirm a booking;
  • Process or receive payment;
  • Receive a payout;
  • Begin a booking;
  • Access another user’s property;
  • Use certain Platform features; or
  • Continue using an existing account.

Verification may be performed by OurSpace or a third-party provider, including Stripe or Stripe Identity.

You authorize OurSpace and its service providers to collect, use, and disclose verification information as described in the Privacy Policy.

Verification does not guarantee that a user is trustworthy, safe, financially responsible, or suitable for a particular transaction.

We may:

  • Require re-verification;
  • Reject or delay verification;
  • Restrict an account pending review;
  • Suspend booking or payout activity;
  • Request additional documents;
  • Correct account information;
  • Refuse access to a feature; or
  • Terminate an account that cannot be verified.

7. ROLE-BASED USE OF THE PLATFORM

If you use the Platform as a Host, you agree to the Host Agreement and Host-specific policies.

If you use the Platform as a Renter, you agree to the Renter Agreement and Renter-specific policies.

If you use the Platform in both roles, you agree to comply with both sets of obligations where applicable.

Role-specific agreements may contain additional provisions regarding:

  • Host authority;
  • Space suitability;
  • Listing accuracy;
  • Access;
  • Stored property;
  • Payment collection;
  • Host payouts;
  • Taxes;
  • Damage;
  • Cancellation;
  • Insurance;
  • Disputes;
  • Property left behind; and
  • Other booking responsibilities.

8. PLATFORM FEATURES

Subject to these Terms and our policies, the Platform may allow you to:

  • Create and manage a profile;
  • Create, edit, pause, or remove listings;
  • Browse and search listings;
  • Request, accept, decline, or manage bookings;
  • Upload photographs and other content;
  • Send and receive messages;
  • Leave and receive reviews;
  • Save payment methods;
  • Manage payout information;
  • Complete drop-off and pickup steps;
  • Complete security or identity checks;
  • Submit support or dispute materials;
  • Receive notifications;
  • Access Platform policies; and
  • Use other features introduced by OurSpace.

Features may:

  • Change over time;
  • Be unavailable in some regions;
  • Require additional verification;
  • Require acceptance of additional terms;
  • Be limited by device or operating system; or
  • Be removed or modified where reasonably necessary.

9. HOST AUTHORITY AND SPACE REQUIREMENTS

A Host represents and warrants that the Host:

  • Owns, leases, occupies, manages, or otherwise lawfully controls the listed space;
  • Has full authority to offer the space;
  • Has obtained required consents, permissions, licences, and approvals;
  • Is permitted to receive payment for use of the space;
  • Will provide accurate information;
  • Will maintain the space in a reasonably safe and suitable condition;
  • Will comply with applicable access, fire, safety, storage, parking, zoning, property, and insurance requirements; and
  • Will not offer a space in violation of an applicable restriction.

Hosts are responsible for ensuring that a listing does not violate:

  • A lease;
  • Mortgage condition;
  • Condominium or strata rule;
  • Homeowners’ association rule;
  • Insurance policy;
  • Municipal bylaw;
  • Zoning rule;
  • Property-use restriction;
  • Landlord requirement;
  • Licence condition; or
  • Other legal or contractual obligation.

A Host must promptly notify OurSpace if the Host:

  • Sells the property;
  • Loses legal authority over the space;
  • Loses access to the space;
  • Becomes unable to provide the space; or
  • Learns that the booking cannot lawfully continue.

OurSpace does not independently verify every Host’s authority.

We may request evidence of authority or remove a listing where compliance is uncertain.

10. LISTINGS

Hosts are responsible for ensuring that listings are accurate, current, lawful, and not misleading.

A listing may include:

  • Space type;
  • Location;
  • Dimensions;
  • Photographs;
  • Accessibility;
  • Security features;
  • Availability;
  • Access restrictions;
  • Permitted uses;
  • Storage rules;
  • Pricing; and
  • Other relevant information.

A Host must promptly update a listing where material information changes.

OurSpace may:

  • Review or moderate listings;
  • Request clarification;
  • Correct formatting;
  • Remove prohibited content;
  • Pause or remove a listing;
  • Require additional verification; or
  • Restrict permitted items or bookings.

OurSpace does not guarantee that every listing is accurate, safe, legal, available, suitable, or free from defects.

11. BOOKINGS AND HOST–RENTER CONTRACTS

A Renter may submit a Booking Request through the Platform.

The Host may accept or reject it.

A booking is not confirmed solely because a request is submitted.

A booking may require:

  • Host acceptance;
  • Renter confirmation;
  • Identity verification;
  • Payment authorization;
  • Acceptance of booking rules;
  • Completion of account requirements; and
  • Other steps shown through the Platform.

A booking cannot begin until the required initial payment has succeeded or OurSpace has expressly approved another arrangement.

Each Confirmed Booking creates a direct storage or parking arrangement between the Host and Renter, subject to:

  • These Terms;
  • The Refund & Cancellation Policy;
  • The Host Agreement;
  • The Renter Agreement;
  • Listing terms;
  • Booking details; and
  • Other incorporated policies.

OurSpace is not the party supplying the underlying space.

Booking details may include:

  • Price;
  • Billing Cycle;
  • Start date;
  • End date;
  • Access arrangements;
  • Notice requirements;
  • Fees;
  • Taxes;
  • Cancellation terms;
  • Item restrictions; and
  • Other applicable conditions.

12. BOOKING CHANGES

12.1 Changes More Than 48 Hours Before Start

More than 48 hours before the Booking Start Time:

  • A Renter may request a change;
  • The Host must approve the change;
  • Updated dates, price, fees, taxes, and terms must be disclosed;
  • The Renter may be required to reconfirm or authorize an increased charge; and
  • The approved amendment will ordinarily remain part of the same booking.

An ordinary approved amendment does not normally trigger another Contract-Start Fee.

12.2 Changes Within 48 Hours of Start

Within 48 hours of the Booking Start Time, users may not ordinarily change material booking details through the standard booking flow.

The parties may:

  • Request a manual amendment through the Resolution Centre; or
  • Cancel and submit a new Booking Request.

The existing cancellation rules may apply to the cancelled booking.

A genuinely new booking may be subject to new Contract-Start Fees.

13. INTERNET AGREEMENT DISCLOSURE AND CANCELLATION RIGHTS (ALBERTA & ONTARIO)

This Section applies to bookings and other paid transactions formed through the Platform by text-based internet communication, consistent with Alberta’s Internet Sales Contract Regulation and Ontario’s Consumer Protection Act, 2002, to the extent either applies.

13.1 Pre-Booking Disclosure

Before a Renter completes a Booking Request that involves payment, OurSpace will disclose in a clear, comprehensible, and prominent manner:

  • OurSpace’s legal name and business contact information, including a support email address;
  • A fair and accurate description of the Platform services being supplied by OurSpace;
  • An itemized breakdown of the amounts payable, including the Host Storage Charge, Renter Service Fee, Renter Contract-Start Fee, applicable taxes, and the total amount;
  • The Billing Cycle, and whether the booking will renew or recur;
  • A summary of, or link to, the applicable cancellation and refund terms; and
  • Any other information required by applicable law.
13.2 Opportunity to Review and Correct Errors

Before payment is submitted, OurSpace will provide the Renter with an express opportunity to review the booking details, correct any errors, and accept or decline the booking.

13.3 Copy of the Booking Contract

After a booking is confirmed, OurSpace will deliver to the Renter a written copy of the booking contract, in a form the Renter can retain and print, by email or through the Platform, within the period required by applicable law.

13.4 Statutory Cancellation Rights

Where OurSpace does not comply with Section 13.1 or 13.2, the Renter may cancel the affected booking within 7 days after receiving a copy of the booking contract under Section 13.3.

Where OurSpace does not comply with Section 13.3, the Renter may cancel the affected booking within 30 days of the date the booking was formed.

These statutory cancellation rights are in addition to, and do not limit, any right under the Refund & Cancellation Policy, and apply notwithstanding any other provision of these Terms. Nothing in this Section limits any other non-waivable cancellation, disclosure, or refund right available under Alberta’s Consumer Protection Act, Ontario’s Consumer Protection Act, 2002, or other applicable law.

14. PRICES AND DISPLAYED AMOUNTS

Hosts set the base price for their listed spaces.

OurSpace may provide optional pricing recommendations.

The Renter’s total may include:

  • Host Storage Charge;
  • Renter Service Fee;
  • Renter Contract-Start Fee;
  • Applicable taxes;
  • Adjustments;
  • Other disclosed charges; and
  • Other lawfully payable amounts.

The Host payout may be reduced by:

  • Host Service Fee;
  • Host Contract-Start Fee;
  • Taxes on OurSpace fees;
  • Refunds;
  • Chargebacks;
  • Payment corrections;
  • Amounts owed to OurSpace;
  • Legally required withholding; and
  • Other authorized deductions.

The material price, fee, tax, Billing Cycle, cancellation, and renewal information will be displayed before confirmation or payment, consistent with Section 13.

Amounts may be rounded to the nearest cent.

15. OURSPACE SERVICE FEES

Unless another amount is expressly disclosed before confirmation, OurSpace currently charges:

15.1 Renter Service Fee

A Renter Service Fee equal to 9.5% of the applicable Host Storage Charge.

It is added to the amount payable by the Renter.

15.2 Host Service Fee

A Host Service Fee equal to 9.5% of the applicable Host Storage Charge.

It is deducted from the amount otherwise payable to the Host.

15.3 Changes to Service Fees

OurSpace may change its Service Fee structure prospectively.

Where required, notice will be provided before a revised fee applies.

A revised fee will not be applied retroactively to a completed Billing Cycle.

The applicable fee is the fee disclosed for the relevant booking or Billing Cycle.

16. CONTRACT-START FEES

For the first payment under a new Host–Renter booking contract, OurSpace currently charges:

  • A $4.00 Contract-Start Fee to the Renter; and
  • A $4.00 Contract-Start Fee to the Host.

The Renter fee is added to the first Renter payment.

The Host fee is deducted from the first Host payout.

Applicable GST/HST or other taxes may be charged.

The Contract-Start Fees do not ordinarily repeat during later recurring payments under the same active contract.

A new fee may apply where:

  • A new booking is created;
  • A prior booking ended and the parties enter another booking;
  • A cancelled booking is replaced;
  • A new reservation or contract identifier is created;
  • The parties move to a different listed space;
  • The original contract is materially replaced; or
  • The Platform identifies the transaction as a new contract before confirmation.

An approved amendment, extension, or recurring Billing Cycle under the same active booking will not ordinarily create another Contract-Start Fee unless clearly disclosed.

Contract-Start Fees may be refundable or non-refundable as described in the Refund & Cancellation Policy.

17. PAYMENT PROCESSING

Payments and payouts are processed through third-party providers, including Stripe and Stripe Connect.

By using payment or payout features, you authorize OurSpace and its payment providers to:

  • Charge or attempt to charge amounts due;
  • Store payment methods for recurring billing;
  • Authenticate or verify payment methods;
  • Process booking payments;
  • Collect OurSpace fees;
  • Process Host payouts;
  • Process taxes;
  • Issue refunds;
  • Reverse transactions;
  • Retry failed charges;
  • Recover amounts owed;
  • Apply authorized adjustments; and
  • Take other steps reasonably necessary to administer payments.

You must not make or request off-Platform payment for a booking originating through OurSpace unless expressly permitted.

OurSpace is not responsible for delays or restrictions caused by payment providers, financial institutions, card networks, or compliance reviews.

18. LIMITED PAYMENT-COLLECTION AUTHORITY

By accepting a booking, the Host appoints OurSpace as the Host’s limited payment-collection agent solely for accepting, processing, administering, and transferring booking amounts.

The Host authorizes OurSpace and its payment providers to collect the Host Storage Charge from the Renter.

Payment by the Renter to OurSpace or its authorized payment provider will be treated as payment to the Host, subject to:

  • Successful processing;
  • Settlement;
  • Fraud review;
  • Reversal;
  • Refund;
  • Chargeback;
  • Payment dispute; and
  • Applicable booking terms.

The Host authorizes deductions for:

  • Host Service Fees;
  • Contract-Start Fees;
  • Taxes on OurSpace fees;
  • Refunds;
  • Chargebacks;
  • Corrections;
  • Withholdings;
  • Amounts owed to OurSpace; and
  • Other authorized adjustments.

The remaining amount may be transferred to the Host through Stripe Connect.

This limited authority does not:

  • Transfer ownership of the space;
  • Authorize OurSpace to lease it in its own name;
  • Make OurSpace the storage provider;
  • Give OurSpace physical custody of property;
  • Require the Host to accept a booking;
  • Automatically transfer Host tax obligations; or
  • Cause the Host Storage Charge to become OurSpace revenue.

19. HOST PAYOUTS

Host payouts are processed according to the applicable booking cycle and payout schedule.

Host payouts are ordinarily subject to a seven-day delay before funds move from the Host’s Stripe-connected account to the Host’s bank account, subject to the payment provider’s settings, requirements, and restrictions.

A payout may be:

  • Delayed;
  • Placed on hold;
  • Reduced;
  • Withheld;
  • Reversed; or
  • Cancelled

where reasonably necessary due to:

  • Payment failure;
  • Fraud concerns;
  • Verification review;
  • Refunds;
  • Chargebacks;
  • Disputes;
  • Resolution Centre review;
  • Safety concerns;
  • Policy violations;
  • Account restrictions;
  • Legal or tax requirements;
  • Payment-provider restrictions;
  • Negative balances; or
  • Operational errors.

OurSpace may recover an amount owed by a Host by:

  • Deducting it from a current or future payout;
  • Charging an authorized payment method where permitted;
  • Maintaining a negative account balance;
  • Suspending payouts;
  • Suspending bookings;
  • Requesting direct repayment; or
  • Using another lawful method.

Payout timing is an estimate and is not guaranteed.

20. INITIAL PAYMENT TIMING AND FAILURE

The initial charge may be processed up to 48 hours before the Booking Start Time.

Where a booking is created or confirmed less than 48 hours before start, payment may be processed immediately or as soon as reasonably practicable.

A Renter must not place property in the Host’s space before required payment succeeds.

A Host who knowingly permits an unauthorized drop-off before payment succeeds may be subject to manual review. OurSpace does not guarantee Host payment for an unauthorized drop-off.

If the initial payment fails:

  • The Renter will be notified;
  • The Renter may be required to update the payment method;
  • The Host may be notified that payment is unresolved;
  • Drop-off and activation remain unavailable;
  • OurSpace may retry payment; and
  • No Host payout will be issued unless payment succeeds.

Unless another deadline is displayed, payment must ordinarily succeed no later than 24 hours before the Booking Start Time.

If payment remains unresolved by the deadline:

  • The booking may be automatically cancelled;
  • The Host’s availability may be released;
  • Drop-off will not be permitted;
  • No Host payout will be issued;
  • Contract-Start Fees will not be retained where no payment succeeded; and
  • The Renter may be restricted from making another booking until valid payment information is provided.

A payment requiring cardholder authentication may be treated differently from a declined payment.

21. RECURRING BILLING

Bookings may renew daily, weekly, monthly, or on another disclosed Billing Cycle.

Each new cycle may be charged at its start.

By confirming a recurring booking, the Renter authorizes off-session recurring charges to the saved payment method.

Recurring charges may continue until:

  • An End Request has been submitted;
  • Applicable notice requirements have been satisfied;
  • All property is removed;
  • Pickup Verification is complete;
  • Any applicable dispute is resolved; and
  • The Platform closes the booking.

A statement by one party that the booking has ended does not by itself stop charges.

22. FAILED RECURRING PAYMENTS

If a recurring payment fails:

  • The booking may be marked past due;
  • The Renter will be notified;
  • The Host may be notified;
  • The Renter remains responsible for the outstanding amount;
  • OurSpace may retry payment;
  • The Renter may be restricted from creating or extending bookings;
  • Pickup and Resolution Centre access remain available; and
  • No Host payout will be released for the unpaid cycle.

A recurring failure does not immediately end a booking where property remains in the space.

It does not authorize the Host to seize, withhold, use, sell, destroy, donate, or dispose of the property.

22.1 Grace Period

OurSpace may provide a three-calendar-day payment grace period.

If payment succeeds, normal booking and payout processing may resume.

22.2 Delinquency

If payment remains unresolved after three calendar days:

  • The payment may be classified as delinquent;
  • The Renter may be required to pay, arrange pickup, or contact the Resolution Centre;
  • Account features may be restricted; and
  • The matter may be escalated.
22.3 Seven-Day Escalation

If payment remains unresolved seven calendar days after failure:

  • The booking may be placed in termination-pending status;
  • Automatic renewal may be suspended;
  • The outstanding amount remains owed;
  • The Renter may be required to pay, arrange prompt pickup, or submit a Resolution Centre request; and
  • The Property Left Behind process may begin if the Renter remains unreachable or does not retrieve the property.

Additional storage amounts after termination becomes pending may be determined through the Resolution Centre rather than accumulating indefinitely without review.

23. RENTER CANCELLATIONS

The detailed Renter cancellation rules are set out in the Refund & Cancellation Policy. The statutory cancellation rights described in Section 13.4 apply in addition to the rules below.

23.1 More Than 48 Hours Before Start

If a Renter cancels more than 48 hours before the Booking Start Time:

  • The Renter will not normally be charged;
  • No Host payout will be issued;
  • Service Fees will not apply;
  • Contract-Start Fees will not apply; and
  • Any amount charged in error will be refunded.
23.2 Within 48 Hours of Start

If a Renter cancels within 48 hours of the Booking Start Time, the first Billing Cycle is normally non-refundable.

Where the Host remained ready and able to perform:

  • The Host ordinarily receives the first-cycle Host Storage Charge;
  • The Host Service Fee is deducted;
  • The Renter Service Fee is retained;
  • Both Contract-Start Fees are retained;
  • Applicable taxes are handled as required; and
  • No future recurring charges apply if no property was stored.

The normal Host payout schedule and seven-day payout delay apply.

OurSpace does not ordinarily require separate Host confirmation after every late cancellation.

However, OurSpace may investigate and place the payout on hold where:

  • The Renter reports that the Host could not perform;
  • The Host asked the Renter to cancel;
  • Messages raise a concern;
  • A cancellation questionnaire identifies a problem; or
  • A Resolution Centre request is opened.

The late-cancellation rule does not protect a Host who:

  • Cancels;
  • Cannot provide the space;
  • Denies access;
  • Does not attend drop-off;
  • Materially misrepresents the space;
  • Provides an unsafe or unusable space; or
  • Otherwise materially breaches the booking.

In those cases, the Renter may receive a Full Refund.

24. SHORT-NOTICE BOOKINGS

A booking confirmed less than 48 hours before start is a short-notice booking.

The Renter may be informed that:

  • The booking is already in the normal non-refundable period;
  • Payment may be processed immediately;
  • The first Billing Cycle and applicable fees may become non-refundable; and
  • A Full Refund may still apply if the Host cancels or cannot provide the space.

OurSpace may require separate acknowledgment.

25. HOST CANCELLATIONS BEFORE STORAGE

If a Host cancels before storage begins:

  • The Renter receives a Full Refund;
  • No Host Storage Charge is paid to the Host;
  • Host-facing fees are cancelled or reversed;
  • Applicable taxes are adjusted; and
  • Account or listing action may apply.

Repeated, avoidable, or serious Host cancellations may result in:

  • Education;
  • Warning;
  • Listing restriction;
  • Booking limitation;
  • Payout delay;
  • Temporary suspension;
  • Account review; or
  • Termination.

A verified emergency, serious safety concern, unavoidable property event, or legal requirement may be treated differently for enforcement purposes, but the Renter refund rules still apply where the space cannot be provided.

OurSpace does not guarantee replacement storage or indirect-cost reimbursement unless expressly approved.

26. CANCELLATION QUESTIONNAIRES

When a booking is cancelled, OurSpace may ask either party:

  • Why the booking was cancelled;
  • Whether the Host remained able to provide the space;
  • Whether either party asked the other to cancel;
  • Whether an access, safety, listing, payment, or communication issue occurred; and
  • Whether a Resolution Centre request is needed.

Responses may be used for:

  • Refund review;
  • Payout review;
  • Enforcement;
  • Detecting repeated cancellation patterns;
  • Identifying off-Platform conduct;
  • Business analysis; and
  • Platform improvement.

Failure to complete a routine questionnaire will not automatically delay an ordinary outcome unless further review is required.

27. NO-SHOWS

27.1 Renter No-Show at Drop-Off

Where the Host was available and ready:

  • The first cycle may remain non-refundable;
  • Applicable Service Fees and Contract-Start Fees may remain charged;
  • The parties may reschedule;
  • The booking does not automatically become Active merely because payment occurred; and
  • Future recurring charges will not continue indefinitely if no items were stored.
27.2 Host No-Show at Drop-Off

The Renter may receive a Full Refund.

No Host payout will be issued, Host fees may be reversed, and enforcement may apply.

27.3 Renter No-Show at Pickup

The booking may remain Active, charges may continue, and a new pickup time must be arranged.

27.4 Host No-Show at Pickup

Billing may be placed on hold.

The Renter will not ordinarily be charged for a period caused solely by the Host preventing retrieval.

The Host may be responsible for resulting refunds or adjustments.

28. RENTER END REQUESTS AND EARLY REMOVAL

A Renter may submit an End Request through the Platform.

The End Request does not by itself complete the booking.

The current paid cycle will normally become the final cycle.

The Renter remains responsible for the full cycle and does not ordinarily receive a prorated refund for unused time.

To officially end the booking, the Renter must:

  • Schedule pickup;
  • Remove all property;
  • Complete required photographs and codes;
  • Complete Pickup Verification; and
  • Obtain Platform closure.

If property is removed early:

  • The booking may be completed after verification;
  • The Host may relist the space;
  • The Renter does not retain a right to use the empty space; and
  • No prorated refund is ordinarily owed.

29. PICKUP VERIFICATION AND COMPLETION

Pickup Verification may require:

  • An End Request;
  • Pickup scheduling;
  • Removal of all items;
  • Removal of Renter-owned waste, locks, and materials;
  • Pickup or condition photographs;
  • A security or completion code;
  • Renter confirmation;
  • Host confirmation where required; and
  • Other displayed steps.

The booking is not complete until the Platform closes or otherwise confirms completion.

If verification is incomplete, OurSpace may:

  • Send reminders;
  • Request evidence;
  • Leave the booking Active;
  • Manually close it;
  • Apply a Billing Hold;
  • Apply a Payout Hold;
  • Refer the matter to the Resolution Centre; or
  • Take another reasonable action.

30. DISPUTED COMPLETION

If the Renter says all property was removed but the Host does not confirm:

  • The parties must provide relevant evidence;
  • The booking may be placed in disputed-completion status;
  • Future billing may be held;
  • The affected Host payout may be held; and
  • OurSpace may review photographs, codes, messages, timestamps, access records, and payment records.

If removal is verified:

  • The booking may close effective on the verified removal date;
  • Later improper charges may be refunded;
  • The Host payout may be adjusted; and
  • Account enforcement may apply if the Host unreasonably refused confirmation.

If property remained:

  • The booking may remain Active;
  • Permitted billing may continue;
  • Pickup must be completed; and
  • Property-left-behind rules may apply.

31. HOST ENDING AN ACTIVE BOOKING

A Host must ordinarily provide at least 30 calendar days’ notice, regardless of the Billing Cycle.

The notice period begins when the Host submits the request through the Platform.

The Host may choose:

  • The earliest permitted date, ordinarily 30 calendar days from submission; or
  • A later date.

Off-Platform statements do not replace the formal request.

During the notice period, the Host must:

  • Continue providing the space;
  • Provide agreed access;
  • Cooperate with pickup;
  • Avoid interfering with property;
  • Follow the booking terms; and
  • Complete Pickup Verification.

The Renter remains responsible for normal charges while the space is available.

If the Host-selected date falls during a Billing Cycle:

  • The Renter must not be charged after the Host-required end date;
  • The unavailable portion may be prorated, refunded, reversed, or adjusted; and
  • The Host may be paid only for the available period.

If less than 30 days’ notice is given without an approved emergency:

  • The Renter is not charged for unavailable periods;
  • Prior charges for unavailable time may be refunded;
  • The Host may be responsible for refunded amounts;
  • OurSpace may recover those amounts from Host payouts; and
  • Enforcement may apply.

32. EMERGENCY HOST TERMINATION

A Host may request shorter or immediate termination due to:

  • Immediate safety concerns;
  • Illegal or prohibited items;
  • Serious property damage;
  • Contamination;
  • Fire, flood, or structural failure;
  • Non-payment;
  • Fraud;
  • Serious policy violations;
  • Court or government requirements; or
  • Another urgent legal or safety issue.

Where reasonably possible, the Host must:

  • Report the issue;
  • Provide evidence;
  • Avoid unnecessary interference with property;
  • Give notice;
  • Cooperate with safe retrieval; and
  • Preserve records.

Immediate action may be taken first where needed to protect people or property.

Emergency termination does not authorize unlawful seizure or disposal.

OurSpace may generally apply these outcomes:

  • Renter misconduct: Current cycle may remain payable and refund may be denied.
  • Host negligence: Renter may receive a refund for unavailable time and the Host payout may be recovered.
  • Unavoidable emergency: Fair proration may apply based on the usable period.
  • Government or court order: Case-by-case review.
  • Unclear cause: Billing, Accrual, Booking, or Payout Holds may be applied.

33. DISPUTE AND PAYMENT HOLDS

OurSpace may apply:

  • Billing Hold: No new Renter payment is processed.
  • Accrual Hold: No additional amount accumulates.
  • Payout Hold: Collected funds are not transferred to the Host’s bank.
  • Booking Hold: The booking remains open but cannot automatically renew, close, or materially change.

Where a refund may be owed, OurSpace may stop future charges, hold the Host payout, investigate, refund the appropriate amount, and recover affected Host funds.

Where responsibility is unclear, OurSpace may preserve funds and the booking state until a decision is reached.

A hold does not determine responsibility. It preserves the relevant funds or booking state during review.

34. REFUNDS

The detailed rules concerning Full Refunds, partial refunds, Service Fee refunds, Contract-Start Fee refunds, taxes, and non-refundable amounts are contained in the Refund & Cancellation Policy. The statutory cancellation rights described in Section 13.4 are not limited by this Section.

Refunds may be considered where:

  • A Host cancels;
  • A Host cannot provide the space;
  • A Host sells or loses control of the property;
  • A Host denies access;
  • A Host prevents pickup;
  • The listing is materially inaccurate;
  • The space is unsafe or unsuitable;
  • A duplicate or incorrect charge occurs;
  • A Platform error causes an improper charge;
  • Verification fails for reasons not caused by misconduct;
  • A Host provides insufficient termination notice;
  • The Resolution Centre approves relief; or
  • Applicable law requires relief.

Refunds are normally unavailable where:

  • A Renter cancels within 48 hours;
  • A Renter voluntarily ends during a paid cycle;
  • Items are removed early;
  • The Renter does not use all available time;
  • The Renter misses drop-off while the Host was ready;
  • The Renter misses pickup;
  • Pickup Verification is incomplete;
  • Property remains in the space;
  • Prohibited items are stored;
  • The Renter breaches the booking; or
  • The claim is fraudulent or unsupported.

35. REFUND PROCESSING AND BREAKDOWN

Approved refunds are processed through Stripe and ordinarily returned to the original payment method.

OurSpace does not currently provide Platform credit.

A refund record may show:

  • Host Storage Charge refunded;
  • Renter Service Fee refunded;
  • Renter Contract-Start Fee refunded;
  • Tax refunded;
  • Total refund;
  • Date;
  • Reason;
  • Booking number;
  • Listing title; and
  • Refund status.

OurSpace may separately record:

  • Host-facing fee reversals;
  • Host payout recovery;
  • Tax on the Host supply;
  • Tax on OurSpace fees; and
  • Other adjustments.

A refund cannot ordinarily be redirected to another person, card, or bank account.

Where the original method is expired, closed, or unavailable:

  • The refund will ordinarily first be attempted through the original Stripe transaction;
  • OurSpace will monitor its status;
  • The issuing institution may redirect the refund;
  • A failed refund will be handled through Stripe’s supported process; and
  • A manual alternative payment requires enhanced identity verification and management approval.

OurSpace is not responsible for delays after the refund is submitted to the payment provider.

36. CHARGEBACKS

A bank or card chargeback is separate from the Resolution Centre.

A chargeback does not automatically:

  • Cancel a booking;
  • Complete Pickup Verification;
  • End recurring billing;
  • Remove property;
  • Resolve the underlying dispute; or
  • Eliminate properly owed amounts.

OurSpace may provide evidence to Stripe, banks, card issuers, and payment networks.

If a chargeback affects Host funds, OurSpace may:

  • Apply a Payout Hold;
  • Reverse a payout;
  • Deduct from future payouts;
  • Maintain a negative Host balance;
  • Restrict the account; or
  • Recover the amount lawfully.

Fraudulent or abusive chargebacks may result in enforcement.

37. TAXES

37.1 Taxes on OurSpace Fees

OurSpace may calculate, charge, collect, report, and remit GST, HST, or other applicable taxes on:

  • Renter Service Fees;
  • Host Service Fees;
  • Renter Contract-Start Fees;
  • Host Contract-Start Fees; and
  • Other taxable OurSpace charges.

The applicable tax and rate depend on the user’s province or other location as required by law (for example, GST in Alberta and HST in Ontario). Taxes are additional unless expressly included.

37.2 Host Tax Responsibility

Each Host is responsible for determining whether the Host:

  • Is registered or required to register;
  • Must charge tax on the underlying supply;
  • Must issue documentation; and
  • Must report and remit tax.

Hosts must provide accurate registration information and promptly update changes.

Unless law or a valid written arrangement provides otherwise, the Host remains responsible for tax on the Host’s underlying supply.

37.3 Tax Collected for Hosts

Where supported and legally permitted, OurSpace may calculate or collect tax on behalf of a registered Host.

The Host remains responsible for reporting and remitting it unless OurSpace is legally required or formally authorized to do so.

37.4 Tax Information

Users authorize collection and use of information reasonably required for tax calculation, documentation, reporting, and verification, including:

  • Legal name;
  • Address;
  • Province;
  • Postal code;
  • Space address;
  • Registration status;
  • GST/HST number;
  • Business information; and
  • Transaction history.

Users are responsible for losses or corrections caused by inaccurate information, to the extent permitted by law.

38. ACCOUNTING AND TRANSACTION RECORDS

The Host Storage Charge, less authorized deductions, is collected for the benefit of the Host and is not intended to be OurSpace revenue.

OurSpace revenue consists of:

  • Service Fees;
  • Contract-Start Fees;
  • Other disclosed Platform charges; and
  • Other amounts properly earned by OurSpace.

OurSpace may issue:

  • Booking confirmations;
  • Consolidated Renter receipts;
  • Host payout statements;
  • Tax summaries;
  • Refund confirmations;
  • Adjustment records; and
  • Other transaction documents.

Issuing a consolidated receipt does not mean that OurSpace supplied every item shown.

39. PROPERTY LEFT BEHIND

Renters must remove all property by the required booking-end deadline.

If property remains:

  • The booking may remain Active;
  • Charges may continue where permitted;
  • The Host must report the matter;
  • The Host must document the items;
  • The Renter must be contacted;
  • Retrieval must be arranged; and
  • Applicable legal procedures must be followed.

OurSpace does not determine that property is legally abandoned merely because it remains in the space.

A Host must not keep, use, sell, destroy, donate, discard, move, withhold, or dispose of property except through a lawful process.

Most individual Hosts do not have an automatic statutory lien or self-help right to retain, sell, or dispose of a Renter’s property. For example, Alberta’s Warehousemen’s Lien Act and Ontario’s Repair and Storage Liens Act generally apply only to persons in the business of storing goods for reward on the terms those statutes require, and a Host should not assume either statute applies to them without confirming their own status. In the absence of a clearly applicable lien right, a Host must generally proceed through ordinary civil process, applicable abandoned-property or unclaimed-property legislation, or the Resolution Centre, rather than through self-help.

The Host must comply with all applicable:

  • Federal laws;
  • Provincial or territorial laws;
  • Municipal bylaws;
  • Notice requirements;
  • Contractual requirements;
  • Lien or storage rules;
  • Disposal requirements;
  • Court orders; and
  • Other legal procedures.

OurSpace may:

  • Facilitate communication;
  • Contact the Renter;
  • Contact a trusted contact where appropriately authorized;
  • Preserve records;
  • Restrict accounts;
  • Retry permitted payments;
  • Apply holds;
  • Review evidence;
  • Escalate the matter;
  • Seek legal assistance; or
  • Take other Platform-level action.

OurSpace does not take custody of the property and does not authorize disposal merely because a booking ended or payment failed.

Where permitted by law, the Renter may be responsible for reasonable documented costs, including continued storage, transport, handling, notice, legal process, and lawful disposal.

40. PROHIBITED SELF-HELP

Hosts must not:

  • Hold property hostage;
  • Demand unauthorized payment;
  • Sell or dispose of property without lawful authority;
  • Use, open, damage, or interfere with property except where permitted for safety or by law;
  • Move property to an unsafe or undisclosed location;
  • Threaten a Renter;
  • Unlawfully deny retrieval;
  • Impose unauthorized penalties; or
  • Misrepresent legal rights.

Renters must not:

  • Intentionally abandon property;
  • Refuse lawful removal obligations;
  • Store another person’s property without authority;
  • Threaten or harass a Host;
  • Damage the premises;
  • Access unauthorized areas; or
  • Demand access outside lawful or agreed conditions.

41. DAMAGE AND INSURANCE

Damage and loss claims are separate from booking-refund decisions.

OurSpace does not own, possess, insure, or guarantee stored property.

OurSpace does not automatically compensate a Host or Renter for property damage or loss.

Users should review whether their own:

  • Homeowner;
  • Tenant;
  • Commercial;
  • Vehicle;
  • Storage; or
  • Other insurance

provides appropriate coverage.

Users storing valuable property should consider whether separate insurance is appropriate.

OurSpace may:

  • Collect evidence;
  • Facilitate communication;
  • Preserve records;
  • Restrict accounts for misconduct;
  • Refer users to insurers, police, authorities, or legal advisors; and
  • Separately decide whether a booking refund is appropriate.

OurSpace will not ordinarily deduct an unverified damage claim from a payment or payout.

42. NO TENANCY OR PROPERTY INTEREST

A booking does not create:

  • A residential tenancy;
  • Commercial lease;
  • Landlord–tenant relationship;
  • Ownership interest;
  • Easement;
  • Exclusive possession;
  • Security interest; or
  • Other interest in land beyond the limited contractual permission stated in the booking.

The Renter may use only the agreed space for the permitted purpose and period.

Mandatory laws apply where they cannot be excluded.

43. PROHIBITED ITEMS AND SAFETY

Use of the Platform is subject to the Prohibited Items Policy.

Users may not arrange, permit, or facilitate storage of:

  • Illegal or stolen property;
  • Dangerous goods;
  • Explosives;
  • Flammable or hazardous materials;
  • Perishable goods;
  • Unlawful weapons;
  • Controlled substances;
  • Live animals;
  • Human remains;
  • Property requiring regulated conditions;
  • Property creating an unreasonable risk; or
  • Other prohibited items.

OurSpace may require removal, restrict or cancel a booking, suspend an account, contact emergency services, notify authorities, or take other reasonable safety action.

44. TRUSTED OR EMERGENCY CONTACTS

OurSpace may allow a user to provide an optional trusted contact for serious booking situations.

The contact may be used where reasonably necessary due to:

  • Death;
  • Incapacity;
  • Serious safety concerns;
  • Extended inability to contact the user;
  • Urgent retrieval or access needs; or
  • Property remaining while the user is unreachable.

A trusted contact is not automatically authorized to:

  • Access property;
  • Control the account;
  • Change payment information;
  • Receive a refund;
  • Terminate a booking;
  • Obtain private records; or
  • Act for an estate.

OurSpace may require proof of legal authority before allowing another person to act for a user.

Trusted-contact information is handled under the Privacy Policy.

45. USER CONTENT

The Platform may allow submission of:

  • Profiles;
  • Listings;
  • Photographs;
  • Messages;
  • Reviews;
  • Support requests;
  • Verification records;
  • Dispute evidence; and
  • Other content (“User Content”).

You are responsible for User Content and represent that it is accurate, lawful, non-infringing, and authorized.

You grant OurSpace a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use User Content as reasonably necessary to:

  • Operate the Platform;
  • Administer bookings;
  • Provide support;
  • Resolve disputes;
  • Enforce policies;
  • Improve and promote the Platform;
  • Prevent fraud; and
  • Comply with law.

We do not claim ownership of User Content.

46. MESSAGING, REVIEWS, REPORTING, AND BLOCKING

Messages and reviews may be reviewed, moderated, removed, or retained for support, safety, fraud prevention, legal compliance, dispute handling, or enforcement.

Reviews must reflect genuine experiences and must not be false, misleading, retaliatory, extortionate, abusive, discriminatory, or manipulated.

Users may report content, listings, messages, accounts, bookings, or conduct.

Users may block another user where available.

Reporting and blocking tools must not be misused.

Marketing and promotional messages sent by OurSpace by email or other electronic means are subject to Canada’s Anti-Spam Legislation (CASL) and the consent and unsubscribe mechanics described in the Privacy Policy. Transactional and account-related messages necessary to operate a booking are not marketing messages.

47. COMMUNITY STANDARDS AND PROHIBITED CONDUCT

Users must not:

  • Provide false information;
  • Impersonate another person;
  • Post fraudulent listings;
  • Create fraudulent bookings;
  • Move Platform transactions off-Platform;
  • Send spam or scams;
  • Harass, threaten, or exploit users;
  • Discriminate unlawfully;
  • Upload unlawful or infringing content;
  • Manipulate reviews or disputes;
  • Upload malware;
  • Interfere with security;
  • Scrape data;
  • Evade verification or suspension;
  • Store prohibited items;
  • Misuse payment systems;
  • Commit fraud;
  • Interfere with property rights; or
  • Otherwise misuse the Platform.

48. ENFORCEMENT

OurSpace may:

  • Remove or restrict listings;
  • Remove content;
  • Restrict messaging;
  • Block interactions;
  • Suspend or terminate accounts;
  • Cancel or restrict bookings;
  • Apply billing, booking, accrual, or payout holds;
  • Delay or freeze payouts;
  • Require item removal;
  • Require additional verification;
  • Restrict payment features;
  • Recover amounts owed;
  • Report suspected illegal activity;
  • Preserve records;
  • Notify affected users; or
  • Take other reasonable action.

We may act without prior notice where reasonably necessary for safety, fraud prevention, legal compliance, payment issues, user protection, or Platform integrity.

49. MOBILE PERMISSIONS

The Platform may request access to:

  • Location;
  • Camera;
  • Photographs;
  • Notifications; and
  • Other device features.

These may support listings, search, verification, dispute evidence, drop-off, pickup, and Platform communications.

Disabling permissions may limit functionality.

50. LIMITED LICENCE AND INTELLECTUAL PROPERTY

OurSpace grants a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Platform lawfully.

Users must not copy, sell, sublicense, reverse engineer, scrape, interfere with, or circumvent Platform systems.

The Platform, software, design, text, graphics, branding, interfaces, and other materials are owned by or licensed to OurSpace and protected by applicable law.

51. THIRD-PARTY SERVICES AND APP STORES

The Platform may rely on third parties for payment processing, payouts, identity verification, hosting, maps, analytics, messaging, notifications, and support.

Their terms and privacy practices may also apply.

OurSpace is not responsible for third-party delays, outages, restrictions, or errors.

If the App was downloaded through Apple or Google:

  • These Terms are between the user and OurSpace;
  • Apple and Google are not responsible for the Platform;
  • Their applicable marketplace rules must be followed; and
  • Apple may be a third-party beneficiary as applicable.

52. PLATFORM AVAILABILITY

We may update, restrict, suspend, or discontinue all or part of the Platform.

We do not guarantee uninterrupted availability, compatibility, error-free operation, immediate payment processing, continuing feature availability, or support for older versions.

53. ACCOUNT DELETION AND DATA RETENTION

Account deletion may be delayed or limited due to:

  • Active bookings;
  • Payments;
  • Payouts;
  • Refunds;
  • Chargebacks;
  • Taxes;
  • Accounting;
  • Fraud prevention;
  • Disputes;
  • Safety;
  • Enforcement;
  • Legal claims;
  • Regulatory obligations; or
  • Other lawful requirements.

Additional details appear in the Privacy Policy.

54. PRIVACY

Use of the Platform is subject to the Privacy Policy.

It explains the collection, use, storage, disclosure, retention, and protection of information concerning accounts, listings, bookings, payments, taxes, verification, location, trusted contacts, messages, photographs, disputes, and device activity.

OurSpace’s collection, use, and disclosure of personal information is governed by Alberta’s Personal Information Protection Act (PIPA) where applicable to OurSpace’s activities in Alberta, and by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, including in respect of users located in Ontario or other provinces without their own private-sector privacy legislation, and by any other applicable provincial privacy legislation as OurSpace expands to additional provinces.

55. NO WARRANTIES

To the fullest extent permitted by law, the Platform is provided “as is” and “as available.”

OurSpace does not guarantee:

  • Platform availability;
  • User conduct;
  • Listing accuracy;
  • Space suitability;
  • Stored-property safety;
  • Successful booking outcomes;
  • Absence of loss, theft, damage, access, pests, moisture, temperature changes, or environmental conditions; or
  • A particular dispute outcome.

Nothing excludes rights or warranties that cannot lawfully be excluded, including any deemed warranty that services supplied under a consumer agreement are of a reasonably acceptable quality under Ontario’s Consumer Protection Act, 2002, or any equivalent non-waivable warranty under other applicable law.

56. LIMITATION OF LIABILITY

To the fullest extent permitted by law, OurSpace and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of data, revenue, profits, opportunities, reputation, goodwill, or expected savings.

This applies to claims involving:

  • Platform use;
  • User interactions;
  • Listings;
  • Bookings;
  • Cancellations;
  • Payments;
  • Payouts;
  • Taxes;
  • Disputes;
  • Access;
  • Stored property;
  • Property left behind;
  • Damage;
  • Unauthorized access;
  • Downtime; or
  • Third-party services.

If OurSpace is found liable, total aggregate liability will not exceed the greater of:

  • CAD $100; or
  • Service Fees paid by the user to OurSpace during the 12 months before the event.

The limitations in this Section do not apply to, and total aggregate liability is not capped in respect of, liability arising from OurSpace’s fraud, gross negligence, or willful misconduct; liability for death or personal injury caused by OurSpace’s negligence; or any other liability that cannot lawfully be limited or excluded.

Nothing excludes liability that cannot lawfully be excluded.

57. INDEMNITY

To the extent permitted by law, users agree to indemnify and hold harmless OurSpace and its affiliates, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Platform misuse;
  • User Content;
  • Breach of agreements;
  • Violation of law or third-party rights;
  • Listings;
  • Bookings;
  • Spaces;
  • Stored property;
  • Property left behind;
  • Tax information;
  • Failure to comply with tax, property, or abandoned-property law;
  • Fraud or misconduct; or
  • Infringement.

This indemnity applies only to the extent the relevant claim, loss, liability, damage, cost, or expense arises from the user’s own breach of these Terms, misuse of the Platform, or violation of law or third-party rights, and does not apply to the extent caused by OurSpace’s own negligence, willful misconduct, or breach of these Terms.

58. COMPLIANCE WITH LAWS

Users must comply with all applicable:

  • Federal laws;
  • Provincial or territorial laws;
  • Municipal bylaws;
  • Court orders;
  • Regulatory requirements;
  • Property rules;
  • Contractual obligations; and
  • Other lawful requirements.

This includes rules concerning consumer protection, privacy, discrimination, dangerous goods, property, taxes, payments, storage, parking, access, transportation, fire safety, abandoned property, disposal, liens, notice, zoning, licensing, and handling of goods.

59. CHANGES TO THESE TERMS AND POLICIES

OurSpace may update these Terms and incorporated policies.

For material changes, OurSpace will provide at least 14 days’ advance notice before the changes take effect, by email to the address associated with your account and by posting the updated Terms on the Platform. Material changes include changes to fees, cancellation rights, payment obligations, refund procedures, liability terms, or dispute-resolution terms.

Notice of non-material changes, and additional notice of material changes, may also be communicated through:

  • The Platform;
  • Account notification;
  • Login;
  • Booking flow; or
  • Another reasonable method.

OurSpace may require affirmative acceptance before continued use.

Changes to fees, cancellation rights, payment obligations, or refund procedures apply prospectively and will not be applied retroactively to a completed Billing Cycle.

Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms where permitted by law. If you do not agree to a revised Terms, you must stop using the Platform before the effective date and may close your account.

60. TERMINATION

Users may stop using the Platform subject to active bookings, payment obligations, and continuing responsibilities.

OurSpace may suspend or terminate access for breach, fraud, safety risk, verification failure, non-payment, misuse, legal risk, or other serious concerns.

Termination does not eliminate obligations arising before termination.

Payment, tax, property, dispute, indemnity, liability, intellectual-property, and record-retention provisions survive as applicable.

61. GOVERNING LAW

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable in Alberta, except where mandatory non-waivable laws require otherwise.

Disputes will be subject to the courts of Alberta, subject to mandatory legal rights.

Where a user is a consumer resident in a province with its own mandatory consumer protection legislation, including Ontario, the non-waivable substantive and procedural protections of that legislation — including any right to bring a claim before the courts of that province and any prohibition on mandatory arbitration or class-action waivers — apply to that user’s transactions to the extent required by law, notwithstanding the foregoing choice of law and forum.

62. GENERAL TERMS

If a provision is unenforceable, it will be limited to the minimum necessary and the remainder will continue.

Failure to enforce a provision is not a waiver.

Users may not assign these Terms without consent.

OurSpace may assign them in connection with a reorganization, financing, merger, sale, or transfer.

These Terms, incorporated policies, role-specific agreements, and booking terms constitute the applicable agreement concerning the Platform.

Headings are for convenience.

“Including” means “including without limitation.”

Electronic acceptance has the same effect as a handwritten signature where permitted by law.

63. CONTACT US

  • OurSpace Technologies Inc.

  • Email: support@ourspacetech.com

  • Website: https://ourspacetech.com/

  • Help Centre: https://ourspacetech.com/help-centre/

  • Resolution Centre: https://ourspacetech.com/resolution-centre/

  • Refund & Cancellation Policy: https://ourspacetech.com/user-agreements/

  • Privacy Policy: https://ourspacetech.com/privacy-policy/