Terms & Conditions

Terms & Conditions

Effective Date: 04-15-2026
Last Updated: 05-28-2026

These App Terms & Conditions (“Terms”) govern your access to and use of the OurSpace mobile application, related mobile services, and any content, features, communications, or functionality made available through the app (collectively, the “App”).

The App is owned and operated by OurSpace Technologies Inc. (“OurSpace,” “we,” “our,” or “us”).

By downloading, accessing, creating an account for, or using the App, you agree to these Terms. If you do not agree, you must not use the App.

These Terms are the main platform-use agreement for the App and incorporate by reference our:

  • Host Agreement
  • Renter Agreement
  • Prohibited Items Policy
  • Refund & Cancellation Policy
  • Privacy Policy
  • Help Centre
  • Resolution Centre

If there is any conflict between these Terms and a role-specific agreement, the more specific agreement will govern for that subject matter to the extent of the conflict.

1. Purpose of the App

The App is a digital marketplace that enables users in Canada to create accounts, browse and post storage listings, request and manage bookings, communicate with other users, store or host eligible items, complete booking-related steps, manage payment or payout details, and access support resources.

OurSpace provides the App as a technology platform only. Hosts offer storage spaces, and Renters choose whether to request and use them. OurSpace does not own or operate the listed spaces and does not take possession of stored items except to the limited extent expressly stated in our policies or required by law.

2. Eligibility

To use the App, you must:

  • be at least 18 years old;
  • be legally capable of entering into a binding contract;
  • reside in Canada or otherwise lawfully use the App in Canada;
  • provide accurate, current, and complete information;
  • comply with these Terms and all incorporated policies; and
  • comply with all applicable laws and regulations.

The same account may be used to act as both a Host and a Renter. If you use the App in either or both roles, you are bound by the agreements and policies applicable to those activities.

3. Account Registration and Security

You may create an account using the methods we make available, including email/password and phone number-based registration.

You agree to:

  • provide truthful and complete registration information;
  • keep your account credentials secure and confidential;
  • promptly update any information that becomes inaccurate or outdated;
  • be responsible for all activity that occurs under your account; and
  • notify us promptly if you believe your account has been accessed without authorization.

You may not:

  • create an account for anyone else without authority;
  • share your login credentials;
  • use another person’s account;
  • impersonate any person or entity; or
  • create multiple accounts for deceptive, abusive, or fraudulent purposes.

We may require identity verification, payment verification, phone verification, or other checks before allowing use of some or all App features.

4. Role-Based Use of the App

The App supports both hosting and renting activities within one account.

If you use the App as a Host, you agree to the Host Agreement and all applicable Host policies.

If you use the App as a Renter, you agree to the Renter Agreement and all applicable Renter policies.

If you use the App in both roles, you agree to comply with both sets of obligations where relevant.

5. What the App Allows You to Do

Subject to these Terms and our policies, the App may allow you to:

  • create and manage a profile;
  • create, edit, pause, or remove listings;
  • browse and search listings;
  • request, accept, decline, or manage bookings;
  • upload photos and other content;
  • send and receive in-app messages;
  • leave and receive reviews;
  • save payment methods;
  • manage host payout information;
  • complete drop-off, pick-up, and booking-end steps;
  • complete security checks related to a booking;
  • receive push notifications and email notifications;
  • access help, policies, and dispute resources; and
  • request support or report issues.

Some App features may change, be unavailable in some regions, or require additional verification, permissions, or acceptance of additional terms.

6. Mobile Permissions and Device Features

Depending on your device and settings, the App may request access to certain device features.

Location

The App may request access to your location, including approximate or precise location where available, to:

  • show nearby storage listings;
  • improve location-based search results;
  • help users find storage in their area; and
  • support other location-related App features.

You can control location permissions in your device settings, but some App features may not work properly without them.

Photo Library

The App may request access to your photo library to allow you to:

  • upload profile photos;
  • upload listing photos;
  • upload item photos;
  • upload dispute evidence; and
  • upload photos used in drop-off, pick-up, or booking verification steps.

You may control photo access in your device settings, but some App features may not work properly without it.

Push Notifications

The App may send push notifications for:

  • booking updates;
  • message alerts;
  • payment reminders;
  • billing or cancellation notices;
  • drop-off and pick-up reminders;
  • review prompts;
  • support or dispute updates; and
  • account or security-related notices.

You can manage push notification preferences through your device settings and, where available, in-App notification settings. Transactional or service-related communications may still be sent by email where necessary for the operation of the App or your account.

7. Limited Licence to Use the App

Subject to these Terms, OurSpace grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to download, install, and use the App on a compatible mobile device that you own or control, solely for your personal, internal, lawful use in connection with the App’s intended purpose.

You may not:

  • copy, reproduce, distribute, sell, lease, sublicense, or commercially exploit the App;
  • modify, adapt, translate, or create derivative works of the App;
  • reverse engineer, decompile, or attempt to extract source code from the App except where prohibited by law;
  • remove copyright, trademark, or proprietary notices;
  • use the App in a way that interferes with its operation or security; or
  • use automated tools, bots, scrapers, or scripts to access or extract App data without permission.

8. Listings, Bookings, and Marketplace Role

The App is a marketplace. Hosts create listings and provide storage spaces. Renters decide whether to request and use them.

OurSpace:

  • does not guarantee that any listing is accurate, complete, or suitable;
  • does not guarantee that any user will complete a booking or behave appropriately;
  • does not guarantee uninterrupted access to any space;
  • does not inspect every space or verify every item; and
  • is not the storage operator, warehouseman, bailee in possession, carrier, insurer, or mover of items.

Listings, bookings, storage periods, access, cancellations, item rules, refunds, notice periods, billing, and disputes are governed by these Terms and the incorporated policies and agreements.

9. Payments, Billing, and Payouts

Payments and payouts in the App are processed using third-party payment providers, including Stripe and Stripe Connect, as applicable.

By using App payment or payout features, you authorize OurSpace and its payment providers to:

  • charge or attempt to charge valid amounts due under your bookings;
  • store payment methods for recurring billing where applicable;
  • process payouts to hosts;
  • collect applicable fees;
  • and make adjustments reasonably necessary to operate the platform.

At launch, unless otherwise stated in the booking flow or applicable policy:

  • Renters are not charged when they first submit a booking request;
  • the initial renter charge is processed 48 hours before the booking start time if the booking remains active;
  • bookings may renew on a daily, weekly, or monthly billing cycle;
  • once storage begins, each billing cycle is charged at the start of that cycle; and
  • charges generally continue until items are fully removed and the booking is properly ended, completed, or otherwise verified through the platform.

Host payouts may be processed according to the booking cycle and platform payout setup then in effect.

We may delay, reduce, withhold, adjust, or cancel payments or payouts where reasonably necessary for operational, security, fraud, dispute, refund, chargeback, legal, or policy reasons.

All payment and refund matters remain subject to the Refund & Cancellation Policy, the Host Agreement, the Renter Agreement, and any booking terms shown at checkout.

10. User Content

The App may allow you to submit, upload, send, store, publish, or display content, including:

  • profile information;
  • listing descriptions;
  • photos;
  • messages;
  • reviews;
  • support requests;
  • dispute submissions; and
  • other content or information (“User Content”).

You are solely responsible for your User Content and represent that:

  • you own it or have the right to submit it;
  • it is accurate and not misleading;
  • it does not violate any law or third-party rights; and
  • it complies with these Terms and our policies.

You grant OurSpace a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, display, distribute, moderate, and use your User Content as reasonably necessary to operate, improve, secure, support, promote, and administer the App and related services, subject to our Privacy Policy.

We do not claim ownership of your User Content, but we need this licence to run the App.

11. Community Standards and Prohibited Conduct

You must use the App lawfully, honestly, respectfully, and in accordance with community standards.

You must not:

  • provide false, inaccurate, or misleading information;
  • impersonate another person or misrepresent your identity, authority, or affiliation;
  • post fraudulent listings or booking requests;
  • attempt to take platform-originated transactions off-platform in violation of OurSpace rules;
  • send spam, scams, abusive messages, or unwanted solicitations;
  • harass, threaten, intimidate, or exploit another user;
  • discriminate against any person on a prohibited basis under applicable law;
  • upload content that is unlawful, defamatory, infringing, hateful, obscene, or otherwise inappropriate;
  • manipulate reviews, ratings, or disputes;
  • upload malware or attempt to interfere with App security or functionality;
  • collect data about other users without permission;
  • use the App for unlawful storage, unlawful property handling, or unlawful transactions;
  • store or attempt to store prohibited items;
  • evade suspension, enforcement, or verification requirements; or
  • otherwise misuse the App or any feature of it.

12. Messaging, Reviews, and User Interactions

The App may offer in-app messaging and review functionality.

You acknowledge that:

  • messages and reviews may be monitored, moderated, removed, or reviewed where reasonably necessary for safety, support, legal compliance, fraud prevention, dispute handling, or policy enforcement;
  • OurSpace may remove messages, photos, reviews, or other content that violates these Terms or our policies;
  • reviews must reflect genuine experiences and must not be false, misleading, retaliatory, or abusive; and
  • communications through the App may form part of the evidence reviewed in disputes or investigations.

12A. Reporting, Flagging, Blocking, and Safety Moderation

OurSpace does not tolerate objectionable content, abusive conduct, harassment, threats, discrimination, fraud, spam, scams, unsafe listings, inappropriate photos, or other behaviour that violates these Terms or creates an unsafe or inappropriate experience on the App.

Users may report or flag objectionable content, listings, messages, reviews, profiles, bookings, or user behaviour through the reporting tools made available in the App or by contacting OurSpace support at support@ourspacetech.com.

Users may also block another user through the blocking tools made available in the App. When a user is blocked, OurSpace may restrict or prevent further interaction between the blocked user and the blocking user, including messaging, profile access, listing visibility, booking interaction, or other App features where reasonably available.

Blocking or reporting a user may notify OurSpace so that we can review the reported content, conduct, account activity, or related circumstances. OurSpace may remove, hide, restrict, suspend, or take other appropriate action where we determine that content or conduct violates these Terms, our policies, or applicable law.

Users must not misuse the reporting or blocking tools, submit false reports, or use these tools to harass, retaliate against, or interfere with another user.

13. Prohibited Items and Safety

All use of the App is subject to the Prohibited Items Policy.

You may not use the App to arrange, permit, request, or facilitate storage of prohibited, unlawful, dangerous, flammable, hazardous, perishable, climate-sensitive, stolen, or otherwise restricted items in violation of our policies or applicable law.

OurSpace may require removal of items, restrict App use, cancel listings or bookings, or report matters to authorities where reasonably necessary.

14. Cancellations, Refunds, and End of Booking

All cancellations, refunds, booking-end rules, and non-removal consequences are governed by the Refund & Cancellation Policy, the Renter Agreement, the Host Agreement, and the booking terms shown in the App.

Users are responsible for reviewing:

  • when charges apply;
  • when bookings become non-refundable;
  • what billing cycle applies;
  • when notice is required to end an active booking;
  • and when charges stop.

A booking is not necessarily ended simply because one party states it is ending. Booking status and charges may continue until item removal and required verification steps are completed or otherwise confirmed through the platform.

15. Account Suspension, Listing Removal, and Enforcement

We may investigate conduct and take action where reasonably necessary to protect users, the App, or OurSpace.

Without limiting other remedies, we may:

  • remove or restrict listings;
  • remove reviews or other User Content;
  • suspend or terminate accounts;
  • limit or freeze messaging;
  • cancel or restrict bookings;
  • freeze or restrict payouts;
  • require item removal;
  • refuse or reverse access to certain features;
  • require additional verification;
  • and report suspected illegal activity to law enforcement or regulators.

We may remove, hide, restrict, or disable access to objectionable User Content or abusive users without prior notice where we believe it is reasonably necessary to protect users, comply with App Store requirements, enforce these Terms, prevent harm, or maintain the safety and integrity of the App.

We may do so where reasonably necessary for safety, fraud prevention, dispute handling, policy enforcement, legal compliance, payment issues, abuse prevention, or platform integrity.

16. Intellectual Property

The App, including its software, text, graphics, layout, interface design, icons, illustrations, logos, branding, and other content, is owned by or licensed to OurSpace and is protected by applicable intellectual property laws.

Except for the limited licence granted in these Terms, nothing gives you any right, title, or interest in the App or OurSpace intellectual property.

17. Third-Party Services and App Stores

The App may rely on or connect with third-party tools, services, or providers, including payment processors, hosting providers, messaging providers, analytics services, maps or location services, or support tools.

Your use of third-party services may also be subject to those providers’ own terms and privacy practices.

If you downloaded the App from the Apple App Store or Google Play, you acknowledge that:

  • these Terms are between you and OurSpace, not with Apple or Google;
  • Apple and Google are not responsible for the App or its content;
  • Apple and Google have no obligation to provide maintenance or support for the App except as may be required under their own policies;
  • to the maximum extent permitted by law, Apple and Google have no warranty obligation with respect to the App;
  • OurSpace, not Apple or Google, is responsible for addressing claims relating to the App, including claims about product liability, legal compliance, or consumer protection, subject to these Terms and applicable law; and
  • Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the App obtained from the Apple App Store and may enforce those provisions against you.

Use of the App must also comply with any applicable usage rules of the relevant app marketplace.

18. App Availability, Updates, and Compatibility

We may update, modify, suspend, restrict, or discontinue all or part of the App at any time.

We do not guarantee that:

  • the App will always be available;
  • the App will work on every device or operating system;
  • the App will be free from bugs, delays, or interruptions; or
  • older versions of the App will continue to be supported.

You are responsible for maintaining a compatible device, operating system, internet connection, and updated App version where necessary.

19. Account Deletion

If you create an account through the App, you may request or initiate account deletion through the in-App deletion process we make available and, where applicable, through the web-based deletion request process we maintain.

Account deletion may be subject to reasonable verification and may not result in immediate deletion of information we are legally required to retain or reasonably required to keep for fraud prevention, tax, accounting, dispute resolution, policy enforcement, legal compliance, or safety purposes. Apple requires apps that support account creation to also allow users to initiate account deletion within the app, and Google Play requires account deletion disclosures to reflect actual app behavior. (Apple Developer)

Additional details about account deletion and data retention are described in our Privacy Policy.

20. Privacy

Your use of the App is also subject to our Privacy Policy, which explains how we collect, use, disclose, store, and protect personal information and App-related data.

By using the App, you acknowledge that our privacy practices are intended to align with applicable Canadian privacy requirements, including Alberta PIPA where applicable and broader Canadian meaningful-consent expectations. (Alberta.ca)

21. No Warranties

To the fullest extent permitted by law, the App is provided on an “as is” and “as available” basis.

OurSpace makes no warranties, representations, or conditions of any kind, express or implied, regarding the App, including its availability, accuracy, reliability, security, suitability, compatibility, or fitness for a particular purpose.

We do not guarantee that the App will always be uninterrupted, error-free, secure, or free of harmful components.

22. Limitation of Liability

To the fullest extent permitted by law, OurSpace Technologies Inc. and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, revenue, profits, business opportunities, reputation, or goodwill, arising from or related to:

  • your use of or inability to use the App;
  • any user interaction, listing, booking, cancellation, dispute, payment issue, or storage arrangement;
  • any loss of or damage to items or property;
  • any access issue or booking-end issue;
  • unauthorized access to your account;
  • App downtime, bugs, or service interruptions; or
  • third-party services or app marketplace issues.

If OurSpace is found liable for any claim relating to the App, our total aggregate liability will not exceed the greater of:

  • one hundred Canadian dollars (CAD $100); or
  • the total App-related service fees paid by you to OurSpace in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

23. Indemnity

You agree to indemnify and hold harmless OurSpace Technologies Inc. and its affiliates, officers, directors, employees, contractors, and service providers from and against any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising out of or related to:

  • your use or misuse of the App;
  • your User Content;
  • your breach of these Terms or any incorporated policy;
  • your breach of law or third-party rights;
  • your listings, bookings, stored items, or hosted space;
  • your fraudulent, abusive, or unlawful conduct; or
  • your infringement of the rights of another person or entity.

24. Compliance With Laws

You agree to comply with all applicable laws, regulations, bylaws, and orders in connection with your use of the App, including those relating to:

  • consumer protection;
  • privacy;
  • discrimination;
  • dangerous goods;
  • property rights;
  • electronic communications;
  • payments and taxes; and
  • storage, access, transport, and handling of goods.

If any provision of these Terms conflicts with non-excludable legal rights or obligations, that provision will be interpreted and enforced to the minimum extent necessary to comply with applicable law, and the remainder of the Terms will remain in effect.

25. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the App, by email, or by other reasonable means. Your continued use of the App after updated Terms become effective means you accept the revised Terms, unless applicable law requires a different form of consent.

26. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, except where mandatory consumer protection or other non-waivable laws require otherwise.

Any dispute arising out of or relating to these Terms or the use of the App will be subject to the exclusive jurisdiction of the courts of Alberta, Canada, subject to any mandatory rights you may have under applicable law.

27. Contact Us

If you have questions about these Terms, please contact us at:

OurSpace Technologies Inc.
Email: support@ourspacetech.com
Website: https://ourspacetech.com/
Help Centre: https://ourspacetech.com/help-centre/