Helpful answers and platform guidance for renters, hosts, and everyone using OurSpace.
The OurSpace Help Centre is your go-to resource for answers, support, and step-by-step guidance on using the platform. Whether you need help with bookings, hosting your space, account settings, payments, payouts, cancellations, or trust and safety, you can find helpful information here to guide you through the process.
Browse FAQs, host guidance, renter guidance, and important platform information all in one place. Our goal is to make storage feel clearer, more flexible, and easier to manage at every stage of the experience.
1. Getting Started as a Host
2. Creating a Listing
3. Setting Pricing, Availability, and Terms
4. Booking Requests and Approvals
5. Preparing for a Booking
6. Managing Active Bookings
7. Payments, Payouts, & Booking Changes
8. Hosting Best Practices
Community at the Core
OurSpace is designed to support local communities by connecting people through trusted, nearby storage solutions. By making it easier to share unused space, we help neighbors support one another while creating more flexible, affordable storage options.
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