User Agreements & Policies

Last Updated: April 15th, 2026
Effective Date: April 15th, 2026

This Renter Agreement (“Agreement”) is a legally binding agreement between OurSpace Technologies Inc. (“OurSpace,” “we,” “us,” or “our”) and the individual or entity using the OurSpace platform as a renter (“Renter,” “you,” or “your”).

This Agreement governs your use of the OurSpace mobile application, website, and related services to search for, request, book, access, and use storage space offered by independent third-party hosts (“Hosts”).

By creating an account, clicking to accept this Agreement, requesting or confirming a booking, storing items in a Space, or otherwise using the platform as a Renter, you agree to be bound by this Agreement, our Terms & Conditions, Privacy Policy, Help Centre, Resolution Centre, Prohibited Items Policy, and any additional policies or booking terms made available through the platform, each as updated from time to time. If you do not agree, you must not use OurSpace as a Renter.

1. Nature of the Platform

OurSpace operates an online marketplace that enables Renters and Hosts to connect for storage arrangements.

OurSpace:

• is not the owner, operator, lessor, warehouseman, bailee in possession, insurer, broker, carrier, or mover of any listed Space or Stored Items;
• does not take physical possession, custody, or control of your items;
• does not inspect every Space, supervise every exchange, or guarantee the conduct of any user; and
• is not a party to the physical storage arrangement between you and the Host except to the limited extent expressly stated in this Agreement or our platform policies.

The storage service itself is provided by the Host, subject to the listing details, booking terms, and applicable law.

2. Definitions

In this Agreement:

“Platform” means the OurSpace website, mobile application, communication tools, payment flows, support channels, and related services.

“Renter” means a registered user who requests, books, or uses a Space to store items.

“Host” means an independent third party who lists a Space on the platform.

“Space” means the area offered by a Host for storage, including but not limited to a garage, basement, closet, shed, room, storage area, or similar space.

“Booking” means a storage arrangement between a Renter and a Host facilitated through the platform.

“Storage Period” means the approved booking period during which your items are authorized to remain in the Space.

“Stored Items” means the goods, belongings, boxes, containers, or other personal property you place in a Space.

“Billing Cycle” means the recurring storage period selected for the Booking, which may be daily, weekly, or monthly.

“Policies” means the OurSpace Terms & Conditions, Privacy Policy, Help Centre, Resolution Centre, Prohibited Items Policy, community standards, and other policies we publish from time to time.

3. Eligibility and Authority

To use OurSpace as a Renter, you must:

• be at least 18 years old and capable of entering into a binding contract;
• provide current, complete, and accurate account, identity, and payment information;
• complete any required verification steps;
• have the legal right to possess, store, and remove all Stored Items;
• comply with this Agreement and all applicable laws; and
• use the platform only for lawful personal or business purposes permitted by OurSpace.

If you are using the platform on behalf of a business or other organization, you represent and warrant that you have authority to bind that entity to this Agreement.

4. Account, Verification, and Electronic Consent

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You authorize OurSpace and its service providers to carry out verification, fraud prevention, payment authentication, identity confirmation, and risk screening measures reasonably required to operate the platform.

You agree that:

• electronic acceptance of this Agreement is legally valid and enforceable;
• electronic records, notices, communications, and confirmations satisfy any legal requirement that such records be in writing, to the extent permitted by law; and
• booking confirmations, receipts, policy updates, and contract copies may be delivered electronically through the app, website, or email.

5. Booking Requests and Contract Formation

A listing on the platform is an invitation to request a Booking, not a guaranteed offer of storage.

A Booking is formed only when:

• you submit a request;
• the Host accepts it; and
• all required booking conditions, including valid payment authorization and any other platform requirements, are successfully completed.

Actual payment may be processed according to the cancellation, billing, and renewal terms presented at checkout and described in this Agreement and related policies.

Each Booking may include listing-specific terms such as:

• location details;
• access rules;
• environmental conditions;
• container or packing expectations;
• notice requirements;
• start and end dates;
• renewal terms;
• Billing Cycle terms; and
• any stated restrictions approved by OurSpace.

You are responsible for reviewing the listing and confirming that the Space is suitable for your needs before booking.

6. Renter Representations and Warranties

You represent, warrant, and agree that:

• you own the Stored Items or otherwise have full legal authority to store them;
• the Stored Items are accurately described if requested by the Host or OurSpace;
• the Stored Items are safe to store and will not damage the Space or surrounding property;
• the Stored Items do not violate any law, third-party rights, sanctions, or regulations;
• the Stored Items are not prohibited by this Agreement, the Prohibited Items Policy, the listing terms, or applicable law; and
• you will promptly remove any item that OurSpace or the Host reasonably identifies as unauthorized, unsafe, unlawful, or improperly disclosed.

7. Permitted and Prohibited Items

You may store only items that are lawful, safe, properly packed, and permitted under this Agreement, the listing, and the Prohibited Items Policy.

Unless expressly approved in writing by OurSpace and the Host, you must not store:

• illegal items or stolen property;
• cash, negotiable instruments, bullion, or highly valuable collectibles;
• firearms, ammunition, explosives, fireworks, or weapons;
• flammable, combustible, corrosive, toxic, biohazardous, or otherwise hazardous materials;
• propane, gasoline, fuel, chemicals, paint thinners, solvents, or pressurized cylinders;
• perishable food, plants, or items likely to rot, leak, spoil, or attract pests;
• drugs, controlled substances, or paraphernalia unless lawfully possessed and expressly permitted;
• living creatures of any kind;
• items producing odour, residue, infestation risk, or contamination risk;
• items that require temperature control unless the listing expressly states such conditions are provided; or
• any other item prohibited under the Prohibited Items Policy.

OurSpace may remove, refuse, report, or require immediate removal of prohibited or unsafe items where reasonably necessary for safety, legal compliance, or platform integrity.

8. Packing, Inventory, and Condition of Items

You are solely responsible for properly packing, securing, labeling, and protecting your Stored Items.

You must:

• use containers and packaging reasonably suitable for the nature of the Stored Items;
• protect fragile, sensitive, or moisture-vulnerable items;
• ensure your Stored Items do not leak, shift, attract pests, create odours, or damage the Space;
• keep an accurate inventory of the Stored Items you place in the Space; and
• where prompted by the platform, take and upload clear photos of the items and their condition at drop-off and pick-up for dispute and claims purposes.

Unless otherwise required by law or expressly offered through a protection product, neither the Host nor OurSpace is responsible for inadequate packing or ordinary deterioration resulting from the nature of the item, packaging failure, temperature variation, humidity, dust, pests, or similar risks inherent in storage.

9. Access, Conduct, and Property Rules

You agree to:

• communicate with the Host respectfully and primarily through in-app messaging;
• attend drop-off, access, and pick-up appointments on time;
• follow the Host’s reasonable property access and safety instructions;
• access only the approved Space and no other part of the property;
• avoid creating nuisance, disturbance, or safety risks;
• not duplicate keys, codes, fobs, or access credentials without authorization; and
• not permit any third party to access the Space unless the Host and OurSpace have approved it.

You acknowledge that a Host may deny or delay access where reasonably necessary for safety, emergency, legal compliance, identity concerns, unpaid charges, or suspected policy violations.

10. Fees, Billing, Renewals, and Taxes

You agree to pay all amounts associated with your Booking, including:

• the storage fees set by the Host;
• the OurSpace renter service fee shown at checkout;
• applicable taxes;
• approved add-on charges;
• extension fees, late removal fees, overstay fees, or other charges disclosed in the listing or platform flows; and
• costs arising from your breach of this Agreement where permitted by law.

Unless otherwise stated in the booking flow:

• you are not charged when you first submit a Booking request;
• the initial charge is processed 48 hours before the Booking start time if the Booking remains active;
• Bookings may renew automatically on the Billing Cycle selected at checkout, which may be daily, weekly, or monthly;
• once storage begins, each Billing Cycle is charged at the start of that cycle;
• if you choose to end storage during an active Billing Cycle, that cycle remains payable as your final cycle; and
• charges continue until your Stored Items are fully removed and the Booking is properly ended, completed, or otherwise verified through the platform.

You authorize OurSpace and its payment processors to charge your selected payment method for all valid amounts due under this Agreement.

11. Cancellations, Refunds, and Booking Issues

Cancellation and refund rights are governed by the booking terms presented at checkout, this Agreement, applicable law, and any related policies in the Help Centre and Resolution Centre.

11.1 Renter Cancellations Before Storage Begins

If you cancel a Booking more than 48 hours before the Booking start time, you will not be charged for that Booking.

If you cancel a Booking within 48 hours of the Booking start time, the Booking becomes non-refundable and you will be charged.

11.2 Renter Ending a Booking After Storage Begins

Once storage begins, the current Billing Cycle is generally non-refundable.

If you choose to end storage during an active Billing Cycle:

• that Billing Cycle remains your final payable cycle;
• no prorated refund applies for unused time within that cycle unless required by law or expressly approved by OurSpace; and
• no further recurring charges should apply after that cycle if your items are removed and the Booking is properly completed or otherwise verified through the platform.

11.3 Charges Continue Until Items Are Removed

A Booking is not considered fully ended simply because you state that you wish to end it.

Charges stop only when:

• your Stored Items have been fully removed from the Space; and
• the required pick-up, security check, end-of-booking process, or other platform verification has been completed.

If you say you are ending the Booking but do not remove your Stored Items, or if removal cannot be confirmed, the Booking may continue to be treated as active and charges may continue.

11.4 Host Cancellation or Early Ending of a Booking

If the Host cancels before storage begins after you have already been charged, you may be eligible for a full refund.

Once a Booking is active, Hosts are generally expected to provide at least two full Billing Cycles’ notice before ending the storage arrangement. The applicable Billing Cycle may be daily, weekly, or monthly, depending on the Booking.

If a Host ends an active Booking without providing the required notice, you may not be required to pay for the final Billing Cycle, and if you have already been charged for that cycle, you may be eligible for a refund, credit, or billing adjustment.

Exceptions may apply where a Host ends a Booking on shorter notice or immediately for safety concerns, prohibited items, property damage, contamination risk, non-payment, fraud, emergency property issues, serious policy violations, or legal compliance reasons.

11.5 Other Refund Situations

Subject to applicable law, you may also be eligible for a refund, credit, or adjustment where:

• the Space is materially misrepresented;
• the Space is unsafe or materially inaccessible;
• access is wrongfully denied;
• a duplicate or erroneous charge occurred; or
• a dispute is resolved in your favour through the Resolution Centre.

Refunds are not guaranteed for unused time, early removal, change of mind, or minor dissatisfaction unless required by law or expressly provided in the applicable cancellation terms.

12. No Tenancy, Leasehold, or Residential Rights

Your Booking creates a limited contractual licence to store permitted items in the approved Space during the Storage Period.

It does not create:

• a residential tenancy;
• a commercial lease;
• exclusive possession of real property;
• a landlord-tenant relationship with OurSpace; or
• any right to occupy, reside in, or use the Space for habitation.

You must not sleep, work, conduct business operations from, or otherwise occupy the Space except as reasonably necessary for approved drop-off, access, and pick-up.

13. Risk of Loss and Insurance

You store items at your own risk.

You are solely responsible for:

• assessing whether the Space is suitable for your Stored Items;
• maintaining any insurance you want for theft, accidental damage, water damage, pest damage, mould, smoke, fire, weather, or other loss;
• determining the value of your Stored Items; and
• choosing whether to store high-value, delicate, sentimental, or irreplaceable property.

OurSpace strongly recommends that you maintain adequate personal property or commercial insurance covering the full replacement value of your Stored Items.

Any optional protection plan, guarantee, or claims program made available through OurSpace is subject to separate terms, limits, exclusions, deductibles, deadlines, documentation requirements, and eligibility rules, and is not a substitute for your own insurance.

14. Damage to Space or Third-Party Property

You are responsible for all loss, contamination, infestation, damage, cleanup costs, fines, and expenses arising from:

• your Stored Items;
• your packing materials;
• your access conduct;
• your guests or representatives; or
• your breach of this Agreement.

This includes damage to:

• the Host’s property;
• neighbouring property;
• common areas;
• building systems; and
• any third-party property affected by your Stored Items.

You authorize OurSpace to charge your payment method for assessed amounts you agree to, amounts awarded through the dispute process, or amounts otherwise recoverable under applicable law and platform terms.

15. Host Responsibility and Platform Role

Hosts are generally responsible for:

• providing the Space substantially as described in the accepted listing;
• disclosing known material conditions or restrictions of the Space;
• providing access consistent with the Booking terms, subject to safety and legal constraints;
• giving the required notice before ending an active Booking except where shorter notice is permitted under platform rules or applicable circumstances; and
• refraining from intentional misconduct or negligence that causes foreseeable damage.

OurSpace may assist with communication, evidence collection, payment handling, and dispute intake, but does not guarantee Host performance, uninterrupted access, condition of the Space, or recovery of losses.

16. OurSpace Disclaimers

To the maximum extent permitted by law, the platform and services are provided on an “as is” and “as available” basis.

OurSpace does not warrant that:

• any listing is accurate, complete, or suitable for your needs;
• any Host will perform as expected;
• any Space is secure, climate-controlled, pest-free, waterproof, or fit for any particular purpose;
• access will always be available at your preferred time;
• communications, payments, or support tools will be uninterrupted or error-free; or
• your Stored Items will be protected from loss, theft, deterioration, or damage.

Nothing in this Agreement excludes rights that cannot be excluded under applicable consumer protection or other mandatory law.

17. Overstay, Non-Removal, and Unclaimed Items

You must remove all Stored Items by the end of the Storage Period unless an extension is approved through the platform.

If you fail to remove your Stored Items on time:

• additional fees may continue or be charged as disclosed in the listing, Booking terms, or platform flows;
• the Host may deny further informal access until the issue is resolved through the platform where reasonably necessary;
• OurSpace may contact you using the account information on file; and
• the matter may be handled under applicable law, including any valid contractual, possessory, warehouse, lien, sale, notice, disposal, or recovery rights available to a Host or other lawful party.

If you state that a Booking is ending but your items remain in the Space, the Booking may continue to be treated as active until item removal is confirmed through the platform or otherwise verified by OurSpace.

Failure to complete the pick-up or end-of-booking process does not by itself prove that items were removed. Where pick-up is disputed or cannot be confirmed, OurSpace may investigate and determine the appropriate Booking end date based on available evidence.

If Stored Items appear to be abandoned, unclaimed, unsafe, prohibited, or unlawfully stored, OurSpace and/or the Host may take steps permitted by applicable law and policy, including notice, storage, removal, sale, disposal, donation, or transfer, as appropriate.

Where required by law, any sale, disposal, lien enforcement, or deduction process must follow the notice, timing, accounting, and other procedural requirements imposed by applicable law. You remain responsible for unpaid charges, enforcement costs, removal costs, storage costs, damage, and other lawful expenses that arise from your failure to remove the Stored Items.

18. Disputes and Evidence

If a problem occurs, you must report it promptly through the Resolution Centre and follow the instructions in the Help Centre.

Disputes may include issues relating to:

• cancellations;
• refund eligibility;
• denied access;
• pickup confirmation;
• Booking end dates;
• duplicate billing;
• host early termination;
• listing accuracy;
• property condition; or
• any other Booking-related issue.

You agree to cooperate in good faith with any dispute review, including by providing:

• a description of the issue;
• dates and times;
• photos or videos;
• receipts, inventories, value evidence, or ownership evidence;
• communications; and
• any other relevant information reasonably requested.

OurSpace may review the available evidence and make platform decisions regarding refunds, credits, fees, charges, Booking end dates, account measures, or claims handling in accordance with its policies. Platform decisions do not prevent either party from pursuing any legal remedy available to them unless otherwise agreed.

19. Privacy and Personal Information

OurSpace collects, uses, discloses, stores, and safeguards personal information in accordance with our Privacy Policy and applicable privacy law.

By using the platform, you acknowledge that OurSpace may collect, use, or disclose personal information for purposes including:

• account creation and administration;
• identity verification;
• payment processing;
• fraud prevention and platform security;
• customer support;
• dispute investigation and resolution;
• legal compliance;
• service improvement; and
• communications related to your account and Bookings.

You acknowledge that some personal information may be shared with Hosts, payment processors, verification providers, insurers or protection partners, customer support vendors, law enforcement, regulators, or other third parties where reasonably necessary and permitted by law.

20. Suspension, Restrictions, and Termination

OurSpace may suspend, restrict, cancel, or terminate your account, a Booking, or access to the platform where reasonably necessary if you:

• breach this Agreement or any policy;
• fail verification checks;
• fail to pay amounts due;
• store prohibited or unsafe items;
• create legal, fraud, safety, or reputational risk;
• misuse the platform or messaging tools; or
• engage in harassment, deception, abuse, or unlawful conduct.

You may close your account at any time, but closure does not affect existing payment obligations, active Bookings, unresolved disputes, open claims, or rights and obligations that by their nature survive termination.

21. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless OurSpace, its affiliates, and their respective directors, officers, employees, contractors, and agents from and against any claims, demands, losses, damages, liabilities, judgments, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your Stored Items;
• your use of the platform;
• your breach of this Agreement or any policy;
• your breach of law or third-party rights;
• damage, contamination, or injury caused by your items or conduct; or
• any false, misleading, or incomplete information you provide.

22. Limitation of Liability

To the maximum extent permitted by law:

• OurSpace will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, lost data, emotional distress, or loss of opportunity;
• OurSpace will not be liable for loss of or damage to Stored Items except to the extent such liability cannot be excluded by law; and
• if OurSpace is found liable to you for any claim arising from the platform or this Agreement, OurSpace’s aggregate liability will be limited to the greater of:
  (a) the total renter service fees paid by you to OurSpace for the specific Booking giving rise to the claim in the 12 months before the event; or
  (b) CAD $250.

This section applies regardless of the legal theory of claim and even if a remedy fails of its essential purpose, subject always to applicable law.

23. Compliance With Laws

You must comply with all applicable laws, regulations, bylaws, orders, and safety requirements, including those relating to:

• dangerous goods;
• consumer protection;
• privacy;
• sanctions;
• property rights;
• transportation and handling of goods; and
• municipal fire, building, or access rules.

Where any provision of this Agreement conflicts with non-excludable rights or obligations under applicable law, that provision will be interpreted and enforced to the minimum extent necessary to comply with applicable law, and the remainder of the Agreement will continue in full force.

24. Notices

You consent to receiving notices, disclosures, and communications electronically through the platform, by email, or by other contact information you provide.

You are responsible for keeping your contact details current.

Legal notices to OurSpace must be sent to:

OurSpace Technologies Inc.
Email: support@ourspacetech.com

25. Governing Law and Dispute Forum

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles, except where mandatory consumer protection or other non-waivable laws in your home jurisdiction require otherwise.

Subject to applicable law and any mandatory rights you may have, the courts of Alberta shall have exclusive jurisdiction over disputes arising from this Agreement.

26. Changes to This Agreement

OurSpace may update this Agreement from time to time.

Where required by law, we will provide notice of material changes. Your continued use of the platform after the effective date of an updated Agreement constitutes acceptance of the revised version, unless applicable law requires a different form of consent.

27. Entire Agreement and Severability

This Agreement, together with the Terms & Conditions, Privacy Policy, booking-specific terms, and the policies incorporated by reference, forms the entire agreement between you and OurSpace regarding your use of the platform as a Renter.

If any provision is held invalid, illegal, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

28. Contact and Support

For support, disputes, or policy information, please visit:

• Help Centre
• Resolution Centre
• Prohibited Items Policy

General support contact:

OurSpace Technologies Inc.
Email: support@ourspacetech.com